FAQ

About GreatPositive

What is GreatPositive?

GreatPositive is an online social good platform that helps nonprofits and supporters raise donations and build affinity around causes. By leveraging data and technology, we help users discover ways to give back, connect with community members and nonprofits, and most importantly take action. Whether it's donating, fundraising or raising awareness, we're mobilizing and motivating users to grow their social impact.

Why GreatPositive?

GreatPositive brings down the costs of creative online fundraising so that more nonprofits can reap the benefits of affordable campaigning tools. We also take a 0% commission from donations so that your dollar goes farther, because that’s how it should be. Comparable sites may take a 5-15% commission, which can cost nonprofits thousands of dollars. At GreatPositive, nonprofits pay a flat subscription fee of $39/month (annualized rate) or $49/month (no-contract monthly rate) and it’s always free for supporters to use.

Is GreatPositive a nonprofit?

GreatPositive, LLC is a for-profit, social good company. Given the pace that we want to grow our technology and platform at, we determined that being a for-profit company gives us better flexibility by not having to rely on grants. This business structure allows us the option of bringing on like-minded investors to our team, who could provide us with the resources and capital needed to build the best product to amplify social impact.

Joining GreatPositive

How can I join GreatPositive?

Individuals can sign up by using an existing Facebook or Twitter account. Don't worry, we won't post on your behalf or spam your connections.

Nonprofit organizations can join by going through our registration process and verifying their 501(c)(3) status. Nonprofits are asked to provide a valid organization email address and a Letter of Determination before being approved to fundraise and accept tax-deductible donations.

What if I don't have a Facebook or Twitter account?

We will be adding an email signup option in the future. Email us at hello@greatpositive.com and we'll personally notify you as soon as this option becomes available.

If I am not a nonprofit organization, can I create an account for my organization or company?

We are currently only allowing 501(c)(3) nonprofits to create an organization profile, but plan on adding profile options for other types of organizations in the future. Email us at hello@greatpositive.com and we'll personally notify you when this feature becomes available.

In the meantime, feel free to register as an individual user and represent your organization in any creative way you can think of!

Using GreatPositive

How do I fundraise for a nonprofit?

If you are a nonprofit owner and have a free trial or paid account, simply click on “Start a Campaign” on your profile page and follow the prompts to create and launch a new campaign.

If you are an individual user, you can fundraise for any nonprofit that has a GreatPositive account by visiting their GreatPositive profile and clicking on “Start a Campaign.” You can also fundraise for a pre-existing campaign by clicking on the "Fundraise" button on a specific campaign. Follow the prompts to create and launch a new campaign.

What if I don’t see a nonprofit listed?

Reach out to us at hello@greatpositive.com and let us know what nonprofit you’d like to see on GreatPositive, and we’ll contact them to get them on board.

Donations, Pricing and Fees

Do I need a credit card to join?

No, you do not need a credit card to join. It’s always free to create an account. You only need a credit card if you choose to donate to a nonprofit. We do require that nonprofits provide their bank account information through our third party donation processor so that they can directly receive donations.

What forms of payment can I use to make a donation?

You may make a donation using your Visa, MasterCard, American Express or Discover card.

Can I make a donation without creating an account?

You can make a donation without having a GreatPositive account, but creating a GreatPositive account can help you track your lifetime impact and get connected with other like-minded people.

Can I make an anonymous donation?

Yes, you can make an anonymous donation by checking off the "anonymous" box during checkout. This ensures that your name will not be publicly displayed in the "Supporters" section of the campaign.

For tax-reporting purposes, your contact information and donation amount will still be sent to the nonprofit organization.

Is my donation secure?

Yes, we use Stripe and Frontstream as our payments processors, which are both certified as Level 1 PCI-DSS compliant.

PCI DSS (Payment Card Industry Data Security Standard) has been established through the formation of the Security Standards Council (Visa Inc., MasterCard Worldwide, Discover Financial Services, American Express and JCB International) to govern the acceptance, storage and transfer of credit card information internationally.

“PCI Compliant” is the typical terminology used in the credit card industry for complying with the standard established by the Security Standards Council. More information can be found at PCI Security Standards Council.

Stripe’s Security: https://stripe.com/help/security
Stripe’s Terms: https://stripe.com/us/terms
Stripe’s Privacy Policy: https://stripe.com/us/privacy
Frontstream’s Security: http://www.frontstream.com/resources/pci-compliance/
Frontstream’s full Terms and Privacy Policy: http://www.frontstream.com/privacy-policy/

Can I specify how I want the organizations to use my contribution?

No, donations made on GreatPositive are considered to be unrestricted, which allows nonprofits to use the donations at their own discretion. This gives nonprofits the flexibility to allocate these funds towards where they deem is most needed.

What are the fees when donating to nonprofits on GreatPositive?

We take a 0% commission from donations and only charge the 2.9% + $0.30 credit card fee associated with using Stripe as our donations processor. Donors have the option to cover the credit card fees by simply checking off the box during the donation process.

For a limited number of nonprofits, Frontstream is used instead, in which case the fee is 4.25% which covers the credit card and disbursement fees charged by Frontstream.

Are these fees unique to GreatPositive?

No, there are always fees associated with donating online. If other websites don’t clearly state it upfront, it can be found in their Terms of Use. Use our fee calculator to compare the savings you’d see by using GreatPositive versus other online fundraising platforms.

Are my donations on GreatPositive tax-deductible?

Yes, your donations to nonprofits on GreatPositive are tax-deductible. We only allow nonprofits with 501(c)(3) status to register for a nonprofit account. You will receive an email receipt for every donation that you make, which clearly states how much you’ve donated, when you donated and which nonprofit you donated to, along with the nonprofit’s EIN number.

Does it cost anything for a nonprofit to create a profile?

All eligible 501(c)(3) nonprofits start off with a 1-month free trial before deciding if they want to pay for a monthly or annual subscription. It costs $49 per month, if paid on a month-to-month no contract basis, or comes out to only $39 per month if an annual membership is paid up front (a 20% savings).

Campaigns

Do I need to complete my campaign goal in order for the nonprofit to receive its donations?

Nonprofits have access to every donation that they earn, regardless of whether or not a campaign goal is reached.

How many campaigns can I run at a time?

You can run as many campaigns as you want.

Why don’t I see all nonprofits listed?

Supporters can only fundraise for 501(c)(3) nonprofits who have opted into joining GreatPositive. Email us at hello@greatpositive.com if you don’t see a nonprofit listed and we’ll try and get them to join GreatPositive!

Hope we answered all of your questions!

If we didn’t cover your question, email us at hello@greatpositive.com and we’d be pleased to answer your question directly. Thanks and can’t wait to see all the impact you’ll make!